Very Important Customer Contradiction

April 11, 2008

Anytime you hear the phrase “you are a very important customer to us”…you are not.

The most common variant is “your call is very important to us, please continue to hold.” I don’t know about you, I rarely feel important when I hear that line.

Customers hear actions. What is your business saying? Your customers hear clearly and tell others.

Photo by givepeaseachance

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